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Sarees must be returned within 5 days from the date of delivery.
Sarees must be returned with all tags intact, in their original condition, along with packing materials, courier receipt, invoice, and any accompanying documents.
Once the returned saree is received at our facility, VB Chettinad Cotton Sarees will initiate the refund to your original payment method or chosen refund option within 4-7 working days.
If you received the wrong or damaged saree, you can initiate a return request within 7 days of delivery:
Step 1: Raise a return request by emailing us at vbchettinadcottonsarees@gmail.com.
Step 2: Our delivery team will collect the saree from your doorstep. If pickup service is unavailable for your pin code, or if the saree has no defects, you will be responsible for shipping the saree to our location at your own expense and risk.
Returns will be accepted under the following conditions:
1. Wrong saree delivered
2. Received a damaged/defective saree
3. Packaging tampered or damaged before delivery
Note: VB Chettinad Cotton Sarees will not accept liability for delivery issues if not reported within 7 business days of receipt.
Refunds will be processed within 5-7 working days from the date of the cancellation or return of the saree.
If the saree is returned after dispatch, we will refund only the saree's cost, excluding shipping charges, as we bear double shipping costs in such cases.
If the order is canceled before dispatch, we will refund the full amount paid by the customer.
Refunds will be processed via IMPS/NEFT/UPI to the original payment source.
If you have any questions or need assistance regarding returns or refunds, please contact us at vbchettinadcottonsarees@gmail.com.
